School ICT Support.

Our core business has been based around support tailored to the needs of schools since the late 90’s. We aim to constantly update our knowledge and provide the best possible services and recommendations.

What you get as standard.

As a Beebug supported school, you could benefit from all of the following:

• Access to our dedicated and highly experienced team of engineers and support staff - All our staff are hired through our Safeguarding Recruitment Policy and have Enhanced DBS checks. They spend most of their working life talking to and interacting with educational establishments so are experienced and ready to help you with whatever you need.
• Truly unlimited telephone, remote and onsite engineer visits - We aim to always have a trained engineer on the other end of the phone to immediately help with issues or just provide advice and guidance whenever you need it.
• Free consultancy - With Beebug support we are happy to be involved. We can offer free expert advice whatever the project, whether it is deciding what brand tablet to buy or sitting in with the school on a major construction project.
• Free bundled software - We have a number of value added software packages that are available at no additional charge to every school we support:
  
  
  • Beebug Security – This is our new and improved computer management application providing a user friendly configurator front-end which aims to simplify tedious network configuration. This is completely free if you wish to use it. Click here for more information.
  • Customer Portal including Server Monitor – Web based portal to see the status of your servers and printers from anywhere with an internet connection. Provides information on server health, service status and printer toner levels and status. Click here for more information.
  • Lock Down Alerts – Broadcast an unavoidable message to all workstations on the network. Aimed to be part of your child protection schools wide lock down policy. Click here for more information.
  • Mass User Creator – Simplify bulk adding of users from your school management system.
  
  
• Disaster Recovery - Even our most basic package includes free disaster recovery on your Server. We do not believe in kicking you while your down and are on hand to deal with emergencies when you are most in need.
• UK Geographic phone number.
• No automated call systems - It is far better to get you straight through to one of our engineers.
• Technical support operated from 7am until 5pm.
• Managed support email address.
• User initiated remote support software.
• Dedicated server remote support and pro-active monitoring.

Regular Engineer Visits.

We can completely tailor the frequency or regular engineer visits to suit your needs. The primary purpose of these visits would be for making changes, upgrades and improvements to your network. This can include the installation of new hardware or software titles. During the visits, our engineers will carry out the tasks that you assign to them. They will also use their knowledge of changes in ICT and best practices in other schools to make suggestions to improve your network.

We would allocate a specific engineer to carry out the regular visits so they are familiar with your school and staff and helping to build a closer working relationship. All our engineers work for a salary and we do not employ based on zero hour contracts. We pride ourselves on providing higher quality engineers than our competitors and aim to keep a lower turnover of staff to ensure you get consistency.

Please Contact us to find out more.

Bespoke Software.

Despite the ever growing wealth of software on the market there is not always a perfect tool for a specific job. That is where our in-house software development department can help. From simple local applications and mobile apps to cloud hosted and database driven web packages.

Some of our customers ideas have alredy been incorporated into our existing range of value added software which they were able to immediately take advantage of. Other ideas have meant we formed a partnership to help realise their vision.

Our Bespoke Software solutions include:

• Bespoke Desktop Applications
• Mobile Solutions
• App Development
• Software Integration Systems
• Bespoke Databases
• Customer Portal Software
• Data Migration Services
• Updating Legacy Software Applications and Systems
• Web Design

Please Contact us to find out more.

Consultancy, Inventories and Audits.

We offer a wide range of consultancy services for new and existing clients. These include:

• Network Design and Topology
• Tender Documentation
• Data Protection
• Safe Guarding & e-Safety
• Hardware Procurement
• Business Continuity

We understand that it is easy to lose track of the vast amount of ICT equipment that you have procured for different projects over the years. As such, we offer full Inventory and Asset Management solutions.

Audits.

We are able to offer a range of ICT Audit Services. These include:

• Data Management Audits
• Network Security Audits
• Best Practices Audits
• Hardware Audits

Please Contact us to find out more.